Voice of Customer

Hear your customers, every day, across channels.

Harness TAZI’s patented AI-driven Voice of the Customer Solution (VOC AI), which gives you the power to reach across siloed departments and data sources, to acquire dynamic and actionable insights beyond your historical capabilities.

TAZI AI  Voice of the Customer (VOC AI) for Financial Services

Move from periodically capturing your customers’ voice to hearing your customers every day in a more meaningful way.  With TAZI’s VOC AI Solution, you can capture more data points daily and learn more from data patterns than singular inputs.    

Expand The Holistic View of Your Customers

  • Don’t limit where you are listening, easily incorporate internal and external customer communication channels.
  • Better serve your customers at every interaction point by knowing where you’re doing well and where your customers are struggling.
  • Add new channels as you continue to evolve your strategy.

Hear Customers in 

Real-Time

  • Understand customers in real- time, improving on periodic surveys &  internal assumptions.
  • Reduce costs & enhance revenue growth with your own, more relevant, intelligence.
  • Accurately prioritize customer experience efforts to improve retention and acquisition.

Optimize Customer Complaints Handling

  • Increase efficiency by classifying complaints using AI instead of manually. Audit the process to ensure best results.
  • Improve compliance with higher accuracy classification.

Differentiate Your Customers’ Experience with AI

Implementing data science tools that summarize larger quantities of information than we are used to can be unsettling. As you take your next AI step, we hope you consider it a journey worth taking with TAZI.  See incremental results, at every step. Start with a few channels/data sources and add more as your AI strategy evolves and your data becomes richer. Imagine what we don’t know, or got wrong, because our data set has historically been limited.  It is a win for all.

All of Your Teams Benefit

For Support

Address issues proactively and effectively.

For Product

Remove friction in the customer journey.

For Marketing

Align outreach with customer experience.

For Fraud

Proactively balance fraud policies and customer experience. 

Futureproof your Generative AI strategy with TAZI and continue to evolve your Voice of Customer Solution without having to change the technology at each step of the process.

Balance Growth and Risk with Tazi’s GenAI Solutions

  • Don’t choose between leveraging AI to improve customer experience or mitigating its risks.  You can leverage AI wisely to grow.  AI helps you learn more while you control the actions with the help of TAZI’s transparent solutions.
  • Expand visibility into customer experience across siloed growth and risk teams.  More insights are powerful, not fearful.
  • Proactively balance risk policies and customer experience in tandem. TAZI’s solution helps you see more clearly the patterns spiking when customers struggle through policy changes, product updates, and M&A execution.

Any Communication Channel

And many more…

How it works

Configure the VOC Solution from TAZI’s Solutions Library.

Preview Results: add your data, preview the results, and provide Feedback. Your feedback is used to update the Solution before implementing at scale.

Implement at scale with a click of a button and view final results in one place.

Your Client Data is Protected

  1. SOC2 and HIPAA Compliant
  2. Deployed in your environment, on-prem or cloud of your choice.
  3. Local (on-prem) LLM models within your firewall
  4. Granular user management and monitoring,
  5. Continuous documentation of data, AI models, performance and results
Human monitoring by business intelligence specialists, domain experts, and leaders.

Related Content

Stay informed about the importance of adaptive AI.

A $600M Financial Institution’s Journey to Understanding Voice of Customer (VoC) Across Multiple Channels

Reimagine Customer Experience, Risk And Regulation In Financial Services With AI

Data Quality For Business: Metrics To Measure And Understand

Experience the Future of
AI/GenAI with TAZI

Personalized 30-Minute Demo. Discover how TAZI can transform your business with our generative and predictive AI solutions. In this tailored session, our AI and product experts will:

✓ Showcase real-world applications and benefits.
✓ Provide a detailed platform walkthrough.
✓ Offer actionable insights for your specific needs.

REQUEST A DEMO